Refund policy

Last updated: July 26, 2026

We want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, you may request a return within 14 days after receiving your item.

Return Eligibility

To qualify for a return, your item must meet the following requirements:

• The return request must be submitted within 14 days of delivery.
• The item must be unused, unworn, and in its original condition.
• The item must include original packaging, tags, and accessories.
• Proof of purchase or order information must be provided.

The following items may not be eligible for return:

• Personalized or customized products.
• Clearance or final sale items.
• Products that have been used, damaged, washed, or modified.
• Items returned after the 14-day return period.

How to Request a Return

To request a return, please contact our customer support team:

Email: vikihotovec223@outlook.com

Please include:

• Order number.
• Customer name.
• Reason for return.
• Photos or videos of the item if there is a quality issue.

After reviewing your request, we will provide return instructions if your return is approved.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item received is damaged.
• The wrong item was sent.
• The product has a verified quality issue.

Please do not send items back before receiving return instructions from our customer service team.

Refund Process

Once we receive and inspect your returned item, we will notify you of the refund approval status.

If approved, your refund will be issued to your original payment method within:

5-10 business days

Please note that your bank or payment provider may require additional processing time.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

We will review your request and provide an appropriate solution.